Return & Refund Policy
Not Satisfied with our product? No problem. Let us know and we’ll get it straightened out. Here at Newbie Souq, We make returns simple.
1) You have 30 days to return your Newbie Souq purchase from the date you received your item(s).
2) All returns must be in new condition with all tags attached and unused.
Please note, while we’d love to take back “gently used” goods but we can’t.
3) Contact our Customer Support Team about your return. In your correspondence, please make sure to include the:
- First and Last Name of the Purchaser
- Reason for Return
- Order Number (This can be found in your original order confirmation email!)
- What item(s) are being returned
4) Next, place your order number on the outside of your return package. This step is important! We can't accept any returns without an order number on the package.
5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used! Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, then your return will be processed within 3-5 business days.
*The price of return shipping is the full responsibility of the customer. Online orders may be cancelled within 30 minutes of placing the order. Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged.
One of Newbie Souq's core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our warehouses, we are declining all returns (including refunds and store credits) for the safety of our customers and associates. We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate safe and clean warehouses to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers. We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly. As always, we are here for you. Please reach out to using our Live Chat at the bottom right corner with any questions, comments, or concerns.
Newbie Souq products are rigorously tested to ensure that the products you trust meet stringent standards. Consequently, if a problem occurs with this Newbie Souq's product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Newbie Souq will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for one year from the original purchase date of the Product.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.